Refund Policy
This Refund Policy applies to all digital products purchased through coldcase.fun via Payhip. Please read it carefully before making a purchase.
Summary: Refunds are not available once a digital file has been downloaded. If you have not downloaded the file, you may request a full refund within 14 days of purchase — in line with EU consumer rights for digital goods.
1. No Refund After Download
Because ColdCase products are digital goods (PDF files) that are delivered instantly and can be accessed immediately after purchase, refunds are not available once the download link has been accessed or the file has been downloaded. This is consistent with Article 16(m) of the EU Consumer Rights Directive, which excludes digital content from the right of withdrawal once delivery has begun with the consumer's prior consent.
By completing your purchase, you explicitly consent to the immediate delivery of digital content and acknowledge that you lose your right of withdrawal once the download begins.
2. 14-Day Refund — If Not Downloaded
If you purchased a product but have not yet accessed or downloaded the file, you may request a full refund within 14 days of the purchase date. This is in accordance with standard EU consumer protection law for digital goods not yet delivered.
To request a refund under these conditions, contact us at gasyadh@icloud.com with your order number and email address used at checkout.
3. Technical Issues
If you experience a technical problem with the file (e.g., corrupted download, missing pages), please contact us at gasyadh@icloud.com within 14 days of purchase. We will provide a replacement file or, if the issue cannot be resolved, a full refund at our discretion.
4. Incorrect Purchase
If you purchased the wrong product by mistake and have not downloaded it, contact us immediately. We will do our best to resolve the issue on a case-by-case basis.
5. How to Contact Us
To submit a refund request or report a technical issue:
- Email: gasyadh@icloud.com
- Include your order number (found in the Payhip confirmation email)
- Describe your issue clearly
We aim to respond to all requests within 2 business days.
6. Governing Law
This Refund Policy is governed by the laws of Poland and applicable European Union consumer protection regulations.